123 Nerang Street, Southport
Gold Coast

Frequently Asked Questions

Q: Where does Dr. Letchford consult from?

A: Dr. Letchford holds consultations at his private rooms, located at:

Suite 3C
Level 4 Pacific Private
123 Nerang Street
Southport QLD 4215
Phone: 07 5527 1818

Q: How do I book a consultation?

A: Please call 07 5527 1818 or send us an enquiry using our contact form and we’ll get back to you to arrange a time. You’ll need to bring a referral letter from your physician if you want to claim your Medicare rebate for the appointment fee.

Q: Do I need a referral?

A: While you don’t necessarily need a referral to see Dr. Letchford, we recommend getting one, as you’ll need it if you want to claim your Medicare rebate for the appointment fee.

Q: How long will Dr. Letchford spend with me?

A: There is no set length. Dr. Letchford will take as long as is necessary to fully understand your condition, and to answer any questions or concerns you may have. Your consultation could be 15 minutes or over an hour – it simply depends on your condition and your needs.

Q: How do I know if I really need an operation?

A: Dr. Letchford will painstakingly assess your medical history before recommending any surgical procedure. He may schedule extra tests, including scans, blood work, physical examinations or any number of other checks to determine how best to treat your condition.

He will also take the time to explain, in as much detail as you desire, the basis for his diagnosis and treatment decisions. You are by all means entitled to get a second opinion on any of his recommendations, and we encourage you to do so if you are unsure about proceeding with what he suggests.

Q: How long will I have to wait for my operation?

A: Most elective operations are done within a few weeks. There may be a waiting period if you are required to undergo extra tests, for example if you are suffering from other conditions that may interfere with your surgery.

Q: Does Dr. Letchford do emergency treatment?

A: Yes, Dr. Letchford takes emergency room referrals for urgent care, including sprains, broken bones, or sudden pain.

Q: What should I bring to my first consultation?

A: You will need to bring the following:

  • GP referral letter
  • Medicare card
  • Pension, Private Health and/or Workcover documentation
  • A list of your current medications (pharmaceutical and naturopathic)
  • Any relevant x-rays or scans
  • A loved one to help with questions or comments
Q: How should I present to hospital for surgery?

A: You will need to bring the following:

  • Completed consent form
  • All hospital forms (if not already sent)
  • Any relevant x-rays or scans
  • Medicare, Pension, Workcover and/or Private Health documentation
  • All current medications
  • Comfortable clothing, footwear, sleepwear and toiletries
Q: I'm worried about anaesthesia. How does it work?

A: We understand that going under anaesthetic can be an uneasy prospect for some. Dr. Letchford, the Pacific Orthopaedics team and our anaesthetists are more than happy to answer any questions you have about anaesthesia, including the safety and risks associated with it.
The most important thing to remember is that you must tell your anaesthetist as much as possible before your surgery, including things like:

  • Any medications you currently take (or have recently taken)
  • Any allergies
  • Your current health status, especially heart or lung problems
  • Any previous experience with surgery or anaesthetic
  • Whether you have dentures, caps or loose teeth

 Pacific Orthopaedics works with Southport Anaesthetic Group, a highly respected Gold Coast organisation specialising in anaesthesia, with whom we have a long and trusting relationship.

Q: Will I need physiotherapy after my operation? How does it work?

A: Whether or not you need physiotherapy will depend on your surgery, but in most cases you will.

Dr. Letchford will happily recommend and refer you to a physiotherapist who specialises in treating patients with the same condition as you.

Q: How much will my consultation cost?

A: There is a flat fee for consultations. Please see our Fees page for more information.

Q: Do I need to have private health cover?

A: You don’t have to have private health cover to see Dr. Letchford for a consultation. However, as we are not a bulk billing practice, you will have to pay whatever gap fees or private hospital costs that arise if you don’t have insurance.

Q: Do you treat workers' compensation or third-party claim patients?

A: Yes. If this is you, please remember to bring any relevant documentation with you to your consultation, e.g. your claim number.